Step 1 of 2 · Your details — you pay at the very end, once we know exactly what you need

Tell us about your service first. You pay at the end.

Nothing is charged on this page. We want to know what you actually need before you spend anything, so you answer first. The payment button only appears once your answers are in.

See a whole finished pack first → Written for a fictional Queensland provider. The exact page you get.

  1. About 15 minutes. Most are one tap; five need a few sentences in your own words. That is how we write documents that describe your houses instead of generic ones.
  2. You see a finished sample pack and the full price, then pay A$490 — card, Apple Pay, Google Pay, or Afterpay in four interest-free instalments of A$122.50. One payment either way. A$490 is the full amount, nothing is added at checkout, and an invoice is issued.
  3. We draft your pack within 2 business days. It arrives as one page that walks you through it in order, with your 28 answers and 8 Word documents to download.
  4. You copy, paste, submit. No calls, no meetings, no chasing.
Step 1 of 2 · your answers

Who we're writing for

This is what goes on your invoice and what the documents are addressed to.

Don't know it? Look it up by business name at abr.business.gov.au — or leave this blank and we'll ask you by email before we issue the invoice.

About your service

All dropdowns. Not sure? Pick the closest one and we will work around it.

Most SIL houses have at least one without realising it counts. "Not sure" is a good answer here, and the safest one.

Answer these honestly, even when the honest answer is "none yet". An inflated answer produces a document that fails at the audit, when your support worker is asked the same question and says something different. "None yet" just becomes a dated action in your plan — which is what an auditor expects to see.

These trigger extra practice-standard modules the A$490 pack does not cover. If you select any of them we will not take your money. We save your answers and scope the work properly instead.

Twelve quick questions

Nearly all are one tap. They decide what we write, so there is less for you to fill in later. If you run more than one house, answer for the house where you support the most hours.

Is this your first application, or a renewal?
When did your business start delivering SIL?
The house is
Your workers are
Insurance you already hold (tick all that apply)
Who steps in if you are sick or away?

Now about the person you support the most hours

They make decisions
Medication
Money
Any trouble chewing or swallowing?
Do workers help with showering, dressing or toileting?
In the documents, call them

Only if they, or their guardian, are fine with that.

Four things that actually happened

What happened, who reviewed it, and what changed afterwards. Small ones count — a fall, a medication error, a near miss, two participants clashing.

Nothing recorded yet? Write “none yet” and one line on what you would do if one happened tonight. That is a real answer and we will write it as one.

From anyone — a participant, a family member, a worker, a support coordinator. Who raised it, and what you did about it.

Never had one? Write “none yet” and tell us how someone would raise one with you today.

Roughly when, and what came out of it. A conversation in the kitchen counts if that is how it really happens.

If it is informal and undocumented, say that. An auditor would rather read the truth than a system you do not run.

What they wanted, and what you changed. This is the newest thing the Commission looks at — supported decision-making — and it is where most providers have written nothing.

Even a small one — what to eat, when to go out, which worker. Small is normal. Write “none yet” if it truly has not come up.

Three or four sentences is plenty. If it helps, answer these in order: who is on in the morning and what happens, who is there overnight, what a hard day looks like and who gets called. Write it the way you would say it out loud. We do the formal wording.

Not the right moment for this one? . Everything you have typed is already saved.

0 characters — about 150 needed

Together with the four events above, this is what stops your pack reading as an untailored consultant document — which the Commission treats as a refusal risk.

Documents — optional

Useful if you happen to have them: any policies or procedures you already use, a blank incident or complaints form, a sample roster or your service agreement template.

Any format is fine — Word, PDF, Excel, or a photo of a printed page. Up to 25 MB each.

📎 Tap to choose files, or drag them here You can add several at once
Leave us a review within 7 days of delivery and get A$50 back — so the pack costs you A$440. Refunded to the same card through Square, within one business day. Good or bad, the A$50 is the same, and we publish every review we get. Nothing to do now — the link comes with your pack. The full policy is here.
Not finishing now? Your answers are saved as you type.

This button does not charge you. It saves your answers and shows you the payment step. Your answers and files are used to write your documents and nothing else. Stored in Australia. Not shared, not sold, not used to train anything. Please don't upload anything that names a participant — we never need it.

Scope

Your service needs more than the A$490 pack covers.

The A$490 pack is written for services up to six houses with standard supports. Yours needs more: extra practice-standard modules, wider audit sampling across sites, and answers that describe clinical governance the standard pack does not cover. If we sold it to you anyway, it would fall over at your Stage 2 interview and you would be the one holding it.

What yours actually involves
Extra modulesHigh-intensity daily personal activities, and often complex behaviour support
Audit samplingMore sites sampled, more staff interviewed, longer audit
Indicative audit feeSky Staff publishes A$3,000–12,000+, rising with size, sites and scope. Paid to your auditor, not to us
What we would chargeScoped after we read your answers — not a fixed A$490

Your answers are saved and nothing has been charged. We will read them and email you a scoped quote, or tell you plainly that you are better off with a consultant who can attend your sites. Either way it is in writing and there is no call.

If you would rather not wait, reply to this address any time: hello@silready.com.

Step 2 of 2 · Payment

Your answers are saved. Now the last step.

We have everything we need to write your pack for your service. Nothing has been charged yet. This is the only page on this site that takes a payment, and you have reached it knowing exactly what you are buying.

SIL Self-Assessment PackA$490
28 of 28 answers · 8 Word documents · 1 lodgement checklist · 3 auditor emails
Drafted within 2 business days of your payment
Then you read it, fill in the yellow parts and lodge it yourself
Leave a review within 7 days of delivery and get A$50 back−A$50
Charged today · no GST addedA$490
After the A$50 review refund, it costs youA$440
Or pay in four with Afterpay, interest free4 × A$122.50
Not sure yet? See exactly what happens after you pay+
  1. See a finished pack first. Open the sample pack, written for a fictional Queensland provider, so you know exactly what lands in your inbox.
  2. Straight away. Square emails your receipt and invoice. Nothing else is charged, ever — there is no subscription and no second payment.
  3. Within 2 business days. We write your pack from the answers you just gave us. You do nothing. If something you told us is too thin to write from, you get one short email with one question — never a call.
  4. It lands in your inbox. One page that walks you through it, in order, with a Copy button on every answer and 8 Word documents to download.
  5. You copy, paste, tick, submit. Then you send the 3 auditor quote-request emails that come in the pack — auditor availability, not paperwork, is what delays most providers.
  6. You have 7 days after delivery to check every answer against how your service really runs. Anything that doesn't match, we rewrite. Unlimited, at no extra cost.
What actually arrives
📄 One page: your 28 answers, checklist and auditor emails
📁 8 Word documents: 7 attachments + procedures manual
🧾 Invoice

Two different clocks, so they don't get confused: 2 business days is how fast we write it. 7 days after it lands is how long you have to check every answer against how your service really runs. If it doesn’t match, we rewrite it — or refund you in full, provided you haven’t already lodged it with the Commission.

See the whole process in full, step by step →

Four things to confirm before you pay

Not fine print. Three of them decide whether your application holds up, and the fourth is the agreement itself.

What this is not. Ticking these does not take away any right you have. Your consumer guarantees under Australian law cannot be signed away and we are not asking you to try — if our work is not done with due care and skill, that is on us, tick or no tick. These exist because your application is stronger when both of us know which half is which.

Tick all four boxes above and the payment button unlocks.

Renewing? Start before your registration expires. New provider? No SIL until you’re registered. Your 2 business days start when you pay.

Pay A$490 by card →

Card, Apple Pay, Google Pay or Afterpay — four interest-free instalments of A$122.50, chosen on the payment page. You get the pack on the same 2-business-day clock either way; Afterpay costs you nothing extra.

Payment is taken by Square — your card details never touch this site. An invoice is issued straight after. If your answers turn out not to suit the A$490 pack, email us before you pay and we'll tell you honestly.

Not ready to pay right now? Your answers are saved. Nothing expires, nothing is charged, and nobody will call you — we don't have a phone process at all.