Six steps. What you do, what we do, what the government does, what each one costs, and what happens if something goes wrong. Read it before you spend anything.
Seven questions, all taps, about ninety seconds. Your result appears on the screen the moment you finish. No email to wait for, no card, no call booked.
The result tells you which deadline actually applies to you (most providers are worried about the wrong one), what's missing, a realistic timeline, and which pack fits.
Nothing is charged on this page. The payment button does not even appear until your answers are in. We would rather find out the A$490 pack is wrong for you before you have paid for it than after. The form is mostly dropdowns and it asks about your real practice, not your ideal practice: how often you actually supervise, how many evacuation drills you actually ran.
That question style is deliberate. Documentation that does not match how a service actually runs is treated as a risk to the integrity of the audit, and is one of the weaknesses auditors most often cite. Answers built from your real frequencies are the opposite of a template.
By the time you reach this screen you have already told us about your service, and we have already told you whether the A$490 pack fits it. Payment is handled by Square, and you can pay by card, Apple Pay, Google Pay, or Afterpay in four interest-free instalments of A$122.50 — which costs you nothing extra and does not change your delivery date. We never see or hold your card details. The receipt is in your inbox before you close the tab, and the charge on your statement reads SQ *SILREADY.
One payment. No deposit, no instalments to track, no invoice to chase, no subscription that quietly renews.
It doesn't. There is no call to schedule, no meeting, no portal to log into, no chasing. If something is genuinely ambiguous we send one short email with one question, and you can answer it from your phone in a sentence.
Your Submission Kit follows the portal in the same order it asks, section by section. Open one, press Copy, paste it in, tick it off. It remembers where you stopped.
Under every answer is a short list of what that answer says you do. You tick what's true today. Anything you can't tick is your to-do list before the audit, and you have three to nine months to close it.
You've bought the paperwork and the plan. The decision belongs to an independent auditor and the NDIS Commission. That independence is precisely what makes a certification worth having. Anyone who tells you they can guarantee the outcome is telling you something they cannot deliver.
| Line | Paid to |
|---|---|
| NDIS application feeThe Commission charges nothing to apply | A$0 |
| SIL Self-Assessment PackUs. Once. No renewal. | A$490 |
| Certification auditYour independent auditor. Not us. Get three quotes. The spread is thousands. | A$7,000–10,000 |
| Worker screening, per workerYour state government, if any are missing | A$100–160 |
This is one of the 26, exactly as it is delivered. It was written for a fictional three-house provider so you can judge the standard before you spend anything.
Any worker who witnesses or learns of an incident makes the participant safe first, then reports it to the on-call Service Manager immediately and completes an Incident Report before the end of their shift. On-call is staffed twenty-four hours at Bright Living Supports and the number is displayed in every house.
Every incident is entered in the Incident Register. Five categories must be notified to the NDIS Commission within twenty-four hours: death, serious injury, abuse or neglect, unlawful sexual or physical contact, and sexual misconduct. A detailed follow-up report is then provided within five business days of that notification. The unauthorised use of a restrictive practice sits in a separate class and is notified within five business days. Both sets of categories and both timeframes are printed on the Incident Report form so a worker does not have to recall them at 2am.
Each incident is investigated proportionately to its seriousness. The investigation records what happened, the root cause, what was done, and what will change. The participant and, with consent, their family are told the outcome.
Incident trends by type, house and time of day are reviewed monthly at governance. Where a trend appears, the resulting change is recorded in the Continuous Improvement Register.
Written within 2 business days. You then have 7 days after it lands to check it against your real service and ask for a full refund. Two different clocks: 2 days is how fast we write, 7 days is how long you get to change your mind.
Knowing what a service refuses to do tells you more than knowing what it promises.
The portal uses myID, a personal digital identity tied to one human being, and the application is a legal attestation in your name. Anyone offering to log in and submit as you is offering something that puts you at risk, not them.
An independent auditor and the Commission decide. We guarantee the documents, the timing, and a refund if we miss either. A guarantee of approval from a documentation service isn't a guarantee. It's a sales line.
This is a design decision, not a limitation. Every question we answer in writing becomes something we fix for the next person. Calls disappear; written answers compound. You also never get chased by a salesperson.
Seven questions, ninety seconds, and a straight answer about where you actually stand, including if that answer is that you don't need us.
Free readiness checkSee the two packs