Privacy

Last updated October 2026.

This is the privacy policy of SIL Ready (ABN 98 174 372 054), the business that runs silready.com.

The short versionWe collect what we need to write your documents and nothing else. It is stored in Australia. We never need to know who a participant is. A first name appears in your documents only if you choose it. We do not sell your data and we do not use it to train anything. We measure how the site is used, and whether our Google ads lead to orders, with the tools named below.

The thing that matters most in this sector

We never need a participant's surname, date of birth, diagnosis, NDIS number, or any other detail that identifies them. The 28 answers describe how your service works, not who lives in your houses. The one choice is yours: the order form lets your documents use a participant's first name, only if they or their guardian are fine with that. Choose “the participant” and we never see a name at all. If a document you upload contains participant information, redact it first. If we find participant information in something you send us, we delete that file and tell you — we do not keep it, work from it, or pass it on.

What we collect

If you take the free readiness check

Your seven answers are stored only in your own browser, in local storage on your device. They are not sent to us. Your answers never reach our servers. Our measurement tools record only that a check was finished and which pack the result pointed to, never your answers and never who you are. Clear your browser data and it is gone.

Two exceptions, and you trigger both of them yourself. If you ask us to email you your result, or ask us to come back to you about it, your seven answers and your email address are sent to us at that point and stored with the rest of our enquiries. Nothing is sent before you press one of those two buttons, and if you never press one, all we ever see is that a check was finished, not who took it or how they answered.

If you buy

Payment. Handled entirely by Square. Your card number never touches this site and we never see it. Square gives us your name, email and the fact that a payment succeeded. Square's own privacy terms apply to what they hold.
Your intake. Your name, business name, email, ABN and business address (these four go on your invoice), an optional phone number, state, number of houses, participants and staff, overnight arrangements, existing documentation, restrictive practices in use, supervision frequency, evacuation drills, high-intensity supports, and your own description of how a normal day runs.
Any files you choose to upload. Entirely optional — skip it and we still deliver on time.

If you join the Audit-Ready waitlist

Your email address, and which form you used. Nothing else, no payment, and one email when the pack opens.

If you email us

Whatever is in your email, kept in the mailbox so we can answer you and refer back to it.

Where it is stored

Intake answers and uploaded files are stored on Supabase infrastructure in the ap-southeast-2 region (Sydney, Australia). Uploaded files sit in a private bucket that is not publicly readable and is not indexed. The site itself is served by Cloudflare.

How long we keep it

Uploaded files: deleted once your pack is delivered and your seven-day review window has closed.
Intake answers: kept for 24 months, because that is the window in which we honour the rewrite guarantee and we need to know what you told us in order to rewrite anything.
Payment records: kept as long as Australian tax law requires.
Waitlist email: until the Audit-Ready Pack opens, or until you ask us to remove it — whichever comes first.

What we do not do

We do not sell, rent or share your information with anyone for marketing.
We do not use your intake or your documents to train any AI model.
We do not run retargeting or remarketing, and we do not use Meta or other social media pixels. The only advertising measurement is Google Ads conversion tracking, described below.
A phone number is an optional field on the intake. We never use it and we will not ring you — there is no phone process at all.

Cookies and measurement

The readiness check uses your browser's local storage so your answers survive if you close the tab. That stays on your device. We use Google Search Console, which reports on how the site appears in search results and does not identify individual visitors to us.

We also use three measurement tools, loaded through Google Tag Manager. Google Analytics tells us which pages are read, for how long, on what kind of device, and roughly from which city. Google Ads conversion tracking tells us whether someone who clicked one of our Google ads went on to finish the free check or to buy, using the order reference only, never your name or email. Microsoft Clarity records how visitors scroll and click, so we can see where a page is unclear; it masks anything typed into a form, so your intake answers are never recorded. These tools set cookies, and the companies behind them, Google and Microsoft, may process this data outside Australia, including in the United States. None of them receives your intake, your uploaded files or your payment details. You can block them with your browser's settings or an ad blocker, and the site works the same. They are not used on the review page, whose link carries your name.

We also use Cloudflare Web Analytics, which counts page views, which pages people read and roughly where in the world they are. It sets no cookie, does not fingerprint your device and does not follow you to any other site, so it tells us how many people read a page and never which person you are. There is nothing to opt out of because there is nothing tied to you.

If you arrive from a link we sent, that link carries a campaign tag — which email list, which message. Your browser keeps that tag and it is attached to your enquiry if you go on to send us one, so we can tell which message was worth sending. If there is no tag, the label is only the name of the website that linked you here (for example google.com, never the full address or what you searched for) and the first page you opened on this site. It is a label on our own advert, not a profile of you, and if you never contact us it never leaves your browser.

Your rights

Email hello@silready.com and you can ask us to show you everything we hold about you, correct anything wrong, or delete it. We action requests within 30 days at no cost. If you ask us to delete your intake we will, but we cannot rewrite documents afterwards, because we will no longer know what your service does.

If you think we have mishandled your information you can complain to us first, or go straight to the Office of the Australian Information Commissioner at oaic.gov.au. You do not have to come to us first.

Security, stated honestly

Data is transmitted over HTTPS and files are stored in a private bucket with access limited to the people writing your documents. No system is perfect and anyone who tells you theirs is should not be believed. If we ever have a breach that is likely to cause you serious harm, we will tell you and the OAIC, as the Notifiable Data Breaches scheme requires.