Privacy

Last updated 31 July 2026.

The short versionWe collect what we need to write your documents and nothing else. It is stored in Australia. We never ask for a participant's name, and if you send us one we delete it. We do not sell your data, we do not use it to train anything, and we do not run advertising trackers on this site.

The thing that matters most in this sector

We never need a participant's name, date of birth, diagnosis, NDIS number, or any other detail that identifies them. Not one. The 26 answers describe how your service works, not who lives in your houses. If a document you upload contains participant information, redact it first. If we find participant information in something you send us, we delete that file and tell you — we do not keep it, work from it, or pass it on.

What we collect

If you take the free readiness check

Your seven answers are stored only in your own browser, in local storage on your device. They are not sent to us. Nothing about the check reaches our servers, and we cannot see that you took it. Clear your browser data and it is gone.

Two exceptions, and you trigger both of them yourself. If you ask us to email you your result, or ask us to come back to you about it, your seven answers and your email address are sent to us at that point and stored with the rest of our enquiries. Nothing is sent before you press one of those two buttons, and if you never press one we never see that you took the check.

If you buy

Payment. Handled entirely by Square. Your card number never touches this site and we never see it. Square gives us your name, email and the fact that a payment succeeded. Square's own privacy terms apply to what they hold.
Your intake. Your name, business name, email, ABN and business address (these four go on your invoice), an optional phone number, state, number of houses, participants and staff, overnight arrangements, existing documentation, restrictive practices in use, supervision frequency, evacuation drills, high-intensity supports, and your own description of how a normal day runs.
Any files you choose to upload. Entirely optional — skip it and we still deliver on time.

If you join the Audit-Ready waitlist

Your email address, and which form you used. Nothing else, no payment, and one email when the pack opens.

If you email us

Whatever is in your email, kept in the mailbox so we can answer you and refer back to it.

Where it is stored

Intake answers and uploaded files are stored on Supabase infrastructure in the ap-southeast-2 region (Sydney, Australia). Uploaded files sit in a private bucket that is not publicly readable and is not indexed. The site itself is served by Cloudflare.

How long we keep it

Uploaded files: deleted once your pack is delivered and your seven-day review window has closed.
Intake answers: kept for 24 months, because that is the window in which we honour the rewrite guarantee and we need to know what you told us in order to rewrite anything.
Payment records: kept as long as Australian tax law requires.
Waitlist email: until the Audit-Ready Pack opens, or until you ask us to remove it — whichever comes first.

What we do not do

We do not sell, rent or share your information with anyone for marketing.
We do not use your intake or your documents to train any AI model.
We do not run advertising trackers, retargeting pixels, or third-party marketing cookies on this site.
A phone number is an optional field on the intake. We never use it and we will not ring you — there is no phone process at all.

Cookies and measurement

This site sets no advertising or tracking cookies. The readiness check uses your browser's local storage so your answers survive if you close the tab — that stays on your device. We use Google Search Console, which reports on how the site appears in search results and does not identify individual visitors to us.

We also use Cloudflare Web Analytics, which counts page views, which pages people read and roughly where in the world they are. It sets no cookie, does not fingerprint your device and does not follow you to any other site, so it tells us how many people read a page and never which person you are. There is nothing to opt out of because there is nothing tied to you.

If you arrive from a link we sent, that link carries a campaign tag — which email list, which message. Your browser keeps that tag and it is attached to your enquiry if you go on to send us one, so we can tell which message was worth sending. It is a label on our own advert, not a profile of you, and if you never contact us it never leaves your browser.

Your rights

Email hello@silready.com and you can ask us to show you everything we hold about you, correct anything wrong, or delete it. We action requests within 30 days at no cost. If you ask us to delete your intake we will, but we cannot rewrite documents afterwards, because we will no longer know what your service does.

If you think we have mishandled your information you can complain to us first, or go straight to the Office of the Australian Information Commissioner at oaic.gov.au. You do not have to come to us first.

Security, stated honestly

Data is transmitted over HTTPS and files are stored in a private bucket with access limited to the people writing your documents. No system is perfect and anyone who tells you theirs is should not be believed. If we ever have a breach that is likely to cause you serious harm, we will tell you and the OAIC, as the Notifiable Data Breaches scheme requires.