Last updated 30 July 2026. These terms apply to every order placed through silready.com.
SIL Ready is an online service supplying documentation preparation to Australian NDIS providers. Contact is by email at hello@silready.com. We do not take telephone calls, video calls or screen-sharing sessions — every question is answered in writing, and this is a deliberate design of the service rather than a limitation of it.
The Lodgement Pack, A$490, is a one-off purchase. It contains:
Within 2 business days of your completed intake — not from when you pay. The intake is the form you complete after payment; the clock does not start until every required field is answered.
Business days are Monday to Friday, excluding public holidays gazetted for Victoria, counted in Melbourne time. If your intake is completed after 5pm Melbourne time, or on a weekend or Victorian public holiday, the clock starts at 9am on the next business day.
If one of your answers is genuinely ambiguous we email you a single question. The clock pauses, counted in business hours, from the moment we send that email until the moment you reply. If you do not reply within 5 business days we deliver on your intake as written, so an unanswered question cannot leave your order without an end point.
Full refund, any time, for any reason or none. You do not have to argue for it. If you never complete the intake the refund never expires — there is no deadline on money we have not earned.
You will never be surprised by the send. We email you when we start writing, and again the moment the pack goes out. Reply stop before that second email and it is refunded in full. Reply hold and we will not send until you tell us to, with the refund staying open the whole time.
You have seven days from delivery to read the pack against your own intake. If any answer describes a service you do not actually run, tell us and we rewrite it. There is no round limit inside those seven days, and it does not count against your two audit rewrite rounds.
If we cannot make it match what you actually do, we refund you in full — provided you have not lodged the documents. Once a pack is lodged with the Commission it forms part of your application and no refund clause can undo that, which is why the window is before you lodge and why it is seven days rather than seven months.
If an approved quality auditor raises a non-conformity against a document we wrote, we rewrite it free until that finding is closed, up to two rewrite rounds per document. A non-conformity is the written finding an auditor issues when something does not meet a Practice Standard indicator.
The clock runs from your audit, not from our delivery. Any non-conformity raised at your Stage 1 or Stage 2 audit is covered, provided you booked that audit within 24 months of delivery. Once it is raised in time we finish it, however long the auditor queue and the corrective-action window take.
A rewrite round is a set of changes sent together, not a single answer. All 26 answers are delivered as one document.
You keep ownership of everything you send us. On delivery, the documents we write for you become yours to use, edit, lodge and keep — there is no licence to renew and nothing expires.
The sample answers published at /kit belong to us and are published for evaluation only. Copying them into a real application would be a false statement to the Commission, which is why the copy function is not provided there.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees, and any part of these terms that tried to would simply have no effect.
Where the law permits us to limit liability, our liability is limited to re-supplying the services or refunding what you paid us. That limit does not extend to your audit fees, lost SIL income, or a decision made by the Commission or your auditor.
To be plain about it: this is documentation, not a professional indemnity. We stand behind the words we write. We cannot stand behind what happens in your houses.
We refund A$50 for an honest review after delivery. The payment is not conditional on the review being positive; every review received is published unedited, including negative ones; each is labelled to disclose that A$50 was refunded; and no negative review is ever removed or altered. The full policy is at /reviews and forms part of these terms.
We may update these terms. The terms that apply to your order are the ones published on the day you paid, and we keep a dated copy of each version. Material changes will be noted at the top of this page.
These terms are governed by the law of Victoria, Australia.
Email hello@silready.com and we reply within one business day. If you are not satisfied with our response you can contact the ACCC or your state consumer affairs office; nothing here requires you to come to us first or prevents you from going to them.