Last updated 2 August 2026. These terms apply to every order placed through silready.com.
Before the payment button works, you tick four boxes on the order page. Three are about the things only you can do. The fourth says you have read and agree to this page.
Those ticks are the agreement. We record which version of these terms you accepted and the moment you accepted it, and we store that alongside your order. If there is ever a question about what was agreed, neither of us has to rely on memory — you can ask for the record and we will send it.
You can read this page before you tick and you can read it after. It is linked from the order page, from every footer on the site, and it does not require an account. Nothing on this page is written to be skipped, which is why it is in plain English and why it is short enough to actually read.
SIL Ready is operated by Marco Parente, ABN 98 174 372 054 (sole trader, Australia), trading as SIL Ready, an online service supplying documentation preparation to Australian NDIS providers. Contact is by email at hello@silready.com. We do not take telephone calls, video calls or screen-sharing sessions — every question is answered in writing, and this is a deliberate design of the service rather than a limitation of it.
If you need a reasonable adjustment. If a disability, a language need or anything else makes written-only support unworkable for you, write to us and say so. We will find a way to communicate that works, and we will not charge you extra for it.
The SIL Self-Assessment Pack, A$490, is a one-off purchase. It contains:
About those numbers. The structure above reflects the Commission’s application as it stands at the date of these terms. The Commission can change the portal, the Practice Standards or the number of responses at any time. If it changes before your order is delivered, we prepare what the application then requires for your registration scope, and the price does not change.
We are not obliged to write every pack somebody pays for. We may pause an order, ask you a question, or decline it outright if:
If we decline, you get every cent back, the same day, without asking. We do not keep a fee for having read your intake, and we will tell you plainly why. This clause exists so that neither of us is locked into an order that should not go ahead — not to give us a way out of work we have taken on.
Within 2 business days of your payment. You complete the intake before you pay, so by the time the payment clears we already have everything we need and the clock starts immediately. There is nothing left for you to fill in afterwards.
Business days are Monday to Friday, excluding public holidays gazetted for Victoria, counted in Melbourne time. If your payment lands after 5pm Melbourne time, or on a weekend or Victorian public holiday, the clock starts at 9am on the next business day.
If one of your answers is genuinely ambiguous we email you a single question. The clock pauses, counted in business hours, from the moment we send that email until the moment you reply. If you do not reply within 5 business days we will not assume a fact you have not confirmed. We write the affected answer using only what you have actually told us, flag the unresolved point at the top of your draft so you cannot miss it, and deliver — so an unanswered question cannot leave your order without an end point, and cannot put a claim in your application that you never made.
A$490 is the full amount and nothing is added at checkout. No GST is charged on this order, so the invoice you receive is a plain invoice and shows no GST component. If we become registered for GST later, orders placed from that date will show GST — it never changes the price of an order you have already paid. You can pay by card, Apple Pay, Google Pay, or Afterpay, which splits it into four instalments of A$122.50. Afterpay does not charge you interest on Pay in 4 when you pay on time, but Afterpay’s own terms may charge you a late fee if you miss one — that is between you and them and we have no part in it. Choosing Afterpay costs you nothing extra and does not change your delivery time, your refund rights or anything else in these terms. Afterpay is a separate provider and your instalment agreement is with them, not with us. If we refund you, the refund goes back through Square and Afterpay cancels the remaining instalments.
Your draft is not the finished pack. It arrives as a private link listing every answer, and you confirm each one describes your service, or write what is wrong instead. There is no call and no meeting — it is a page and a box, at whatever hour suits you.
We apply the corrections you ask for and issue the final files, in most cases the same business day you sign off. The 2 business day clock in clause 3 runs to your draft, not to your sign-off, because the time between the two belongs to you and we cannot control it.
Why this exists. The NDIS Commission expects that a provider who used a consultant “was substantially involved in preparing the application” and can “explain the content if required”. Your review, your corrections and the name you sign with are stored and available to you on request. That record is evidence of your involvement in reviewing and finalising the material. It does not by itself prove that the Commission will regard you as “substantially involved”, and it is not a substitute for you understanding what you lodge. It is also why we ask for four real events in the intake rather than a description of your policies.
If you do not review. We will remind you twice. We do not issue final files without your sign-off — that step is the part of this service that makes it defensible, and we will not sell you a way around it. Your draft stays available to you the whole time and the rewrite guarantee in clause 5 still applies to it.
There is an end point. If 30 days pass from your draft with no sign-off and no reply to either reminder, we close the order and stop chasing you. You keep the draft and everything in it. Write to us any time after that and we will reopen it and finish the sign-off, at no extra charge, for as long as your 24-month guarantees run.
Full refund, any time, for any reason or none. You do not have to argue for it, and the refund never expires while the pack is unsent — there is no deadline on money we have not earned.
You will never be surprised by the send. We email you when we start writing, and again the moment the pack goes out. Reply stop before that second email and it is refunded in full. Reply hold and we will not send until you tell us to, with the refund staying open the whole time.
“Delivery” means the day we first send you your draft, not the day final files are issued. Every seven-day window on this page runs from that date, and we put it in the email so there is nothing to work out.
You have seven days from delivery to read the pack against your own intake. If any answer describes a service you do not actually run, tell us and we rewrite it. There is no round limit inside those seven days, and it does not count against your two audit rewrite rounds.
If we cannot make it match what you actually do, we refund you in full — provided you have not lodged the documents. If you have already lodged we cannot withdraw the documents from the Commission for you, which is why our own window is before you lodge.
These windows are extra rights on top of the Australian Consumer Law, not instead of it. If our work fails a consumer guarantee you keep every remedy the law gives you, including a refund, for as long as the law gives it — whether or not you have lodged, and whether or not the seven days have passed.
If an approved quality auditor raises a non-conformity against a document we wrote, we rewrite it free, up to two rewrite rounds across the whole pack — all 26 answers are one document, so two rounds is what your order carries. If, after two rounds, the auditor is still raising a finding that is directly caused by an error or omission in a document we wrote, we keep correcting that document at no charge until that finding is answered. That does not extend to a gap in your staffing, your registers, your evidence or how a house is actually run, and it is not a promise that an auditor will close a finding. A non-conformity is the written finding an auditor issues when something does not meet a Practice Standard indicator.
The clock runs from your audit, not from our delivery. Any non-conformity raised at your Stage 1 or Stage 2 audit is covered, provided you booked that audit within 24 months of delivery. Once it is raised in time we finish it, however long the auditor queue and the corrective-action window take.
A rewrite round is a set of changes sent together, not a single answer. All 26 answers are delivered as one document.
If your approved quality auditor or the NDIS Commission asks you a question that belongs to the Core or SIL self-assessment and your pack does not answer it, tell us and we write that answer within 24 hours, free. Not a credit and not a discount — the answer itself, by email.
Scope. The 24 hours run from your email reaching hello@silready.com, counted in business hours. It covers questions inside the Core and SIL self-assessment that our pack should have covered. It does not cover questions about a different registration group, questions about your staff or your live registers, or a request to reword an answer you simply prefer put differently — that last one is clause 5. This promise runs for 24 months from delivery, on the same clock as the rewrite guarantee.
When you tick the boxes and pay, you are telling us that the information in your intake is true and complete to the best of your knowledge, and that you have made a genuine effort to answer accurately — that the four events happened as you remember them, that the numbers are your numbers, and that the arrangements you describe are the ones you actually run.
We write from what you tell us. We have no way to verify it and we do not pretend to. If your intake describes a service you do not operate, the pack will describe a service you do not operate, and that is the one failure mode we cannot design around.
What happens if it turns out to be wrong. Tell us and we rewrite the affected answers at no charge, under clause 5, exactly as we would for any other error. There is no penalty, no forfeited refund and no extra fee for correcting something you got wrong — misremembering a date or a number is not misconduct and we will not treat it as such. The one exception is a statement you knew was false when you made it: we will still correct it, but it is not covered by the free rewrite guarantee in clause 5.
So that this page is not a list of your obligations only:
We draft. You apply. We do not prepare or lodge your application on your behalf and we cannot: the portal is signed as you. You remain responsible for the content of what you lodge, for it being accurate about your organisation and your key personnel, and for being able to explain it.
You must not lodge any answer you know, or reasonably suspect, is false, misleading, materially incomplete, or not specific to your organisation. If reading your draft makes you think an answer no longer fits your service, that is exactly what the review is for — tell us and we change it.
You keep ownership of everything you send us.
On delivery, the documents we write for you are yours to use, edit, lodge and keep, permanently and at no further cost. There is nothing to renew and nothing expires. In legal terms it is a perpetual, irrevocable, royalty-free licence rather than a transfer of copyright, and the practical difference is exactly one thing: we keep the right to go on using our own underlying structure, headings and drafting method for other customers. We are not asking your permission to stay in business, and you are not losing a single thing you would ever use.
The sample answers published at /kit belong to us and are published for evaluation only. Copying them into a real application would be a false statement to the Commission, which is why the copy function is not provided there.
Your intake asks for four things that actually happened. Those events involve people who are not part of this agreement: participants, workers, family members.
Take the names out before you send it. Write “a participant”, “the overnight worker”, “his sister”. We do not need anyone’s name, address, date of birth or NDIS number to write your answers, and we would rather not have them.
What we do with what you send. We use it to write your pack, to correct it, and to keep the record described in clause 0. We do not sell it, we do not publish it, and we do not use it to train anything.
How long we keep it. Your intake, your draft, the trail underneath each answer and your sign-off are kept for 24 months from delivery, because that is how long the guarantees in clauses 5 and 5a run. We keep it for no longer than we need it for that purpose, for tax and dispute records, and for anything the law requires.
You can ask us in writing to delete it sooner and we will, within 30 days. We will tell you first what practical effect that has — without your intake and draft on file we cannot check a later auditor finding against what we actually wrote — but asking us to delete your data does not cancel your guarantees, and we will still do everything under clauses 5 and 5a that we can do from what remains. Your privacy is not something you have to trade for a warranty.
If something goes wrong. If we become aware that anything you sent us has been seen by someone who should not have seen it, we email you within 72 hours of finding out, whether or not the law requires it.
Your pack is written for the entity named in your intake and is licensed for that entity’s registration and re-registration. Edit it, keep it, give it to your auditor, your staff and your own advisers — it is yours. What you cannot do is supply it to another provider as their application, or resell it. Two providers lodging the same answers is the specific thing the Commission says may “subvert the quality audit process”, and it would hurt them, not us.
If you change an answer after delivery, that answer is yours. The guarantees in clauses 5 and 5a cover the words we delivered. Send us both versions and we will fix ours free.
The Commission’s one stated concern about consultants is those who give “the same or very similar information and advice to multiple providers”. So, plainly: we do not hold a pre-written set of finished self-assessment answers and issue it to customers under their own name. Every answer is prepared from the information supplied for your organisation and checked against it before delivery. Your answers are written from your intake and the four events in it, and the trail printed under each answer shows you which of your words produced it.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, and any part of these terms that tried to would simply have no effect. Read everything below as subject to that sentence.
Consumer guarantees. What we supply is documentation for a business applying to register as an NDIS provider, and is not of a kind ordinarily acquired for personal, domestic or household use. To the extent section 64A of the Australian Consumer Law permits — including its requirement that relying on the limitation be fair and reasonable — our liability for failing to comply with a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having them supplied again. If it would not be fair and reasonable for us to rely on that limit in your case, we do not get to rely on it.
Everything else. Subject to the two paragraphs above, and to any liability that cannot lawfully be limited, our total liability to you for all claims connected with your order — in contract, in negligence, under statute or otherwise — is limited to the amount you paid us for that order.
What we do not carry. We do not guarantee or control the outcome of any audit, suitability assessment or registration decision — an independent auditor and the Commission make those, and that independence is the point of them. Subject to everything above, we are not liable for your audit fees or your lost SIL income. This paragraph never operates to cut down a remedy the Australian Consumer Law gives you.
None of these limits applies to liability we cannot lawfully limit, to liability for death or personal injury, or to loss caused by our fraud, our wilful misconduct, or reckless disregard for whether what we write is accurate.
Where somebody else caused it. To the extent the Wrongs Act 1958 (Vic) or any other applicable proportionate liability law allows, our liability is limited to the share of the loss a court finds just and equitable having regard to our actual responsibility for it.
The one thing you carry. If a third party comes after us because of information you gave us that you knew was false or were not entitled to give us, that is yours to answer for, not ours. This does not apply to an honest mistake in your intake, and it does not apply to anything we got wrong.
To be plain about it: this is documentation, not a professional indemnity. We stand behind the words we write. We cannot stand behind what happens in your houses.
We refund A$50 for any review of at least 50 words left within 7 days of delivery — the same window in which you check the pack against your own service. After that window the offer lapses, and the pack simply stays at A$490. We do not read it before paying, and we pay whatever it says and whatever rating it gives. The payment is not conditional on the review being positive; every review received is published unedited, including negative ones; each is labelled to disclose that A$50 was refunded; and no negative review is ever removed or altered. The review must be your own genuine opinion of your own experience, and we will never ask you for a particular rating, a particular wording or a particular sentiment — if anyone from SIL Ready ever does, tell us and keep the A$50. The full policy is at /reviews. The version of that policy current on the day you paid is the one that applies to your order, it is kept with your acceptance record under clause 0, and changes to that page never apply backwards.
We may update these terms for future orders. A change never applies to an order already placed — the version that binds your order is the one you ticked, we record which one that was, and we will send it to you on request.
We cannot change the price, the scope or the guarantee on an order you have already paid for.
If we become genuinely unable to perform — we stop trading, or the law prevents us — we tell you in writing, refund you in full, and you keep everything we have already written. We will not use this to end a guarantee that has become inconvenient, and it does not affect any right you have under the Australian Consumer Law.
These terms are governed by the law of Victoria, Australia.
Every contract has these. Ours are short and none of them takes a right away from you.
Email hello@silready.com and we reply within one business day. If you are not satisfied with our response you can contact the ACCC or your state consumer affairs office; nothing here requires you to come to us first or prevents you from going to them.