This is the Submission Kit. Look before you buy.
Want the plain list of all 28 questions first? It is here.
A/BTry a finished answer, liveTap the yellow, pick A or B, copy it. Exactly how your own pack works. None of the other sellers we checked publishes a finished sample answer.The NDIS application has 28 written answers, and a portal that deletes your work after 60 days and won't let you change anything once you submit. This kit follows that application in the same order and hands you every answer, written around how your houses actually run.
Want to see the whole thing, not just answers? Open a finished sample pack: the page your pack arrives as, with all 28 answers, the documents and the lodgement steps. It is written for a second made-up service — a single-participant provider in Queensland — so you can see the same standard applied to a different set of houses.
That's the whole service.
Read this before you scroll
Everything on this page belongs to Quillbrook Living Pty Ltd — a made-up provider with three houses, eight participants, twelve staff and sleepover support in Victoria. It exists so you can see the real thing before spending anything. The full sample pack linked above is a different made-up provider, in Queensland — two services, same standard.
Four answers are shown in full. The other twenty-four show their opening lines. Four is enough to judge the standard of the writing. The rest stay closed because a full set of generic answers is exactly what fails a Stage 2 interview — the auditor asks your support workers what happens, and the words have to match your house.
There is no Copy button on this page, deliberately. Pasting another provider's answers into your application would be a false statement to the Commission, and that is a refusal. In your own kit every answer describes your service, sits in one page you open on your phone or computer, and copies with one tap.
Your pack arrives by email within 2 business days of your payment: one page with your 28 answers inside it, and 8 Word documents to download.
Four hard limits in the portal. Each answer is capped at 300 words / 2,000 characters — every answer below is written to fit, and the count is shown so you can see it. You attach your supporting documents in the same screen. The application is deleted if you don't finish it within 60 days. And nothing can be changed after you submit.
How long it actually takes
| Getting your login (PRODA or myID) and RAM sorted (do this first, on its own) | 30–45 min |
| Sections 2 to 6 — business details, groups, profile, key personnel | 20 min |
| The 28 self-assessment answers — copy, check, paste | 60–90 min |
| Uploading your 7 attachments | 10 min |
| Final read-through before submitting | 15 min |
Don't try to do it in a gap between shifts. Set aside one morning. Your progress on this page saves as you tick — on this device and this browser, so use the same one.
1▾
Plain English first
Every word the Commission uses, in normal language. Read this once and the rest of the page makes sense.
The portalThe NDIS Commission's website where you fill in the application. You get in with PRODA or myID — there's a link in section 2.
Self-assessmentThe big part of the application. It is 28 boxes, each asking how you do one thing. You write an answer in each box. That is all it is.
OutcomeOne of those 28 boxes. "Outcome" is just the Commission's word for a topic — medication, complaints, privacy, and so on.
Practice StandardsThe rulebook the 28 topics come from. You don't need to read it. The answers below already follow it.
Core ModuleThe 24 topics every provider answers.
SIL supplementary module4 extra topics, new from 1 July 2026, that only SIL providers answer. They are marked in purple below.
DivisionA group of related topics. Four of them. Nothing you need to do — it's just how the portal sorts the boxes.
Registration groupThe code for the service you provide. Yours is 0138, Assistance with Supported Independent Living.
CertificationThe type of audit SIL providers get. It has two parts: a paperwork review, then a visit to your house.
Non-conformitySomething the auditor says you got wrong. A minor one you fix over the year. A major one you fix in 90 days and it holds up your registration.
Scope of auditA document the Commission generates the moment you submit, telling the auditor what to check. It's what you send auditors when asking for quotes.
Key personnelDirectors, and anyone who makes the big decisions. If you're a sole trader, that's you.
Restrictive practiceAnything that limits a participant's free movement or choice — a locked gate, a locked fridge, a door alarm, medication to manage behaviour. Most SIL houses have at least one. They must be declared and authorised.
Dignity of riskA participant's right to make a choice you think is risky. You're expected to support it and write down that you discussed the risks — not to stop them.
Easy ReadA version of a document with short sentences and pictures, so a participant can understand it themselves.
Reportable incidentA serious incident the Commission must be told about within 24 hours — death, serious injury, abuse, neglect, unlawful sexual or physical contact, or an unauthorised restrictive practice.
Certificate of currencyThe one-page proof from your insurer that a policy is active right now.
OutletEach address where you deliver supports. Each SIL house is an outlet.
De-identifiedWith the participant's name and details removed, so you can show a document to an auditor without exposing someone's private information.
ABRThe Australian Business Register — abr.gov.au. Where your business name and ABN are officially recorded.
Read it — the words make sense now
2▾
Before you open the portal
Seven things that must already exist, and every link you need. Do this part on its own — it is the slowest step and it has nothing to do with the writing.
Every link you need, in one place
An ABN in the applying entity's name
The application is tied to the ABN. Sole trader, company, partnership or incorporated association — whatever you already trade as.
Watch out: If the ABN is dormant or the entity name has changed, fix it at ABR before you start. A mismatch stalls the application.
A myID (Standard identity strength)
Set up at myid.gov.au. This replaced myGovID. It is a personal digital identity tied to your own name — it cannot be shared or delegated.
Watch out: The Commission says you can sign in with a PRODA account or a myID, with RAM if you act for an organisation. Already have PRODA? You can use it.
RAM linked to your ABN
At authorisationmanager.gov.au, the principal authority (usually a director listed on ABR) links the business, then authorises anyone else who needs access.
Watch out: Only a person listed against the ABN can be principal authority. If that is not you, the director has to do this step personally.
Key personnel details
Full legal name, date of birth, phone and email for every director, executive officer, and anyone making executive decisions.
Watch out: Get these before you open the application. Chasing a co-director's date of birth mid-form is how people lose an afternoon.
Worker screening clearances
NDIS Worker Screening Check clearance numbers and expiry dates for everyone in a risk-assessed role.
Watch out: The first five-year clearances began expiring in February 2026. An expired clearance in your register is a major non-conformity. Check every date now.
Certificates of currency
Public liability, professional indemnity, and workers compensation if you employ staff.
Watch out: Check expiry dates. A certificate that expires between lodgement and audit gets picked up.
About 90 minutes, uninterrupted
The application does not need to be finished in one sitting — but it is deleted if you do not complete it within 60 days.
Watch out: You cannot change anything after you submit. Read the whole thing before the final click.
All seven ready
3▾
Contact and business details
Straight data entry. Nothing here is judged — it just has to match your ABR record exactly.
Registered business / legal entity name
Quillbrook Living Pty Ltd
In your own kit: a Copy button on every answer25 of 2,000 characters — fits
Must match ABR character for character, including Pty Ltd.
ABN
You type this one yourself — we never hold it.
Type it yourself — we never hold your ABN.
Primary contact
You type this one yourself — we never hold it.
The person who will actually read the Commission's emails. Not a generic info@ that nobody checks.
Business address / operating locations
You type this one yourself — we never hold it.
Every address where supports are delivered is an 'outlet'. List all your SIL houses.
Section entered in the portal
4▾
Registration groups
This single choice decides everything downstream — which Practice Standards load into your self-assessment, and whether you get a verification or a certification audit.
Registration group to select
0138 — Assistance with Supported Independent Living
In your own kit: a Copy button on every answer51 of 2,000 characters — fits
This group commenced 1 July 2026 and is the group for in-scope SIL. Selecting it triggers the CERTIFICATION pathway plus the new SIL supplementary module. Note that 0115 has not been abolished — if you also deliver shared-living daily-life supports that are not in-scope SIL, you may still need it.
Trap: Do not select 0115 alone out of habit. For in-scope SIL delivered from 1 July 2026 the group is 0138. Keep 0115 as well only if you deliver shared-living supports that are not in-scope SIL — short term accommodation and individualised living options stay under 0115.
Trap: Adding any certification group moves your whole application to certification, even if everything else you do is verification-level.
Trap: If you also deliver high-intensity personal supports — PEG feeding, complex bowel care, epilepsy management, tracheostomy, ventilation — you need the High Intensity Daily Personal Activities module too, and that audit requires a registered nurse on the audit team. It costs more. Choosing it now is cheaper than a variation later.
Section entered in the portal
5▾
Service profile
Numbers about your service. Answer with what is true today, not what you hope to grow into.
Number of participants currently supported
8
In your own kit: a Copy button on every answer1 of 2,000 characters — fits
Number of workers — employees
12
In your own kit: a Copy button on every answer2 of 2,000 characters — fits
Split employees, contractors and volunteers honestly. Contractors change your worker screening obligations, not remove them.
Disability types supported
You type this one yourself — we never hold it.
Age groups supported
You type this one yourself — we never hold it.
If you support anyone under 18, expect additional child-safety scrutiny.
States and regions of delivery
VIC
In your own kit: a Copy button on every answer3 of 2,000 characters — fits
Section entered in the portal
6▾
Support-specific questions
Short yes/no operational questions. They look trivial. They are not — your answers here set the SCOPE of your audit, which sets its price.
Do you administer or assist with medication?
Yes
In your own kit: a Copy button on every answer3 of 2,000 characters — fits
For a SIL house this is almost always yes. Answering no to keep the scope small, when your staff prompt or administer medication, is false information in an application.
Do you use any regulated restrictive practices?
You type this one yourself — we never hold it.
Environmental restraint counts. A locked gate, a locked fridge, a door alarm — all regulated. Most SIL providers use at least one without realising it is one.
How is clinical and general waste managed?
You type this one yourself — we never hold it.
Do you provide overnight support?
sleepover
In your own kit: a Copy button on every answer9 of 2,000 characters — fits
Active overnight and sleepover have different workforce and safety evidence requirements.
Trap: Under-declaring restrictive practices is the single most common way a SIL provider turns a clean audit into an enforcement matter. If a participant cannot freely open the front door, leave the house, or access the kitchen, declare it and get it authorised.
Section entered in the portal
7▾
Key personnel and suitability
Every director and executive decision-maker is assessed individually. The questions cover bankruptcy, criminal convictions, banning orders, disqualification from managing corporations, and prior regulatory investigations.
Key person — full legal name, DOB, phone, email
You type this one yourself — we never hold it.
One entry per person. Names must match identity documents.
Trap: Disclose everything, even things you think are spent or irrelevant. The Commission cross-checks against its own banning orders register and ASIC. A disclosed issue is usually survivable. An undisclosed one that surfaces is false information in an application, and that is a refusal.
Trap: If a key person has been involved in a company that went under while owing money, expect questions. Prepare the explanation before you are asked.
Section entered in the portal
8▾
The 28 answers
The portal gives you one box per topic. Below, in the same order, is the answer for each. Tick each one off as you go — you can stop and come back.
The one rule that matters
Each answer describes a way of working. Under every answer is the list of things you must be able to show an auditor — because the auditor will interview your support workers and check that what the answer says is what actually happens.
Tick the ones you already do. Anything you can't tick is your to-do list before the audit — you have three to nine months after lodging, which is plenty. Email us about any you can't close and we'll rewrite that answer to match what you really do. We will not write an answer describing something you don't do.
The Copy button copies the answer only. The tick-list and the failure note below each answer are for you — they never go into the portal.
Division 1 — Rights and Responsibilities
1 of 28 — Person-centred supports
The portal asks: How do your supports promote, uphold and respect each participant's legal and human rights, and their informed choice and control?
Every participant at Quillbrook Living Pty Ltd has a support plan built from a planning conversation held with them, in their home, before supports begin. The plan records what matters to them in their own words — daily routines, food, faith, contact with family, how they like to be spoken to, what a bad day looks like. It is written in plain language and a copy stays in the house so support workers can read it during a shift, not just at induction.
The plan is reviewed with the participant every six months, and immediately after any significant change such as a hospital admission, a change of co-tenant, or a new behaviour support plan. Reviews are recorded on the Support Plan Review form and signed by the participant or their nominee.
Support workers record daily choices in shift notes — what the participant chose to eat, wear, watch, and do — which gives us evidence that choice is exercised rather than merely offered. Our Service Manager samples five shift note sets each month and raises any pattern of choices being made for a participant as a continuous improvement item.
Where a participant communicates without speech, the plan records their specific communication methods and signals, and every worker rostered to that house is signed off as able to use them before working alone.
In your own kit: a Copy button on every answer1,305 of 2,000 characters — fits
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: Auditors interview participants. If the plan says the participant chooses their meals and the participant says the roster decides, the outcome fails regardless of the document.
2 of 28 — Individual values and beliefs
The portal asks: How are each participant's values, beliefs and cultural practices identified and respected?
Cultural identity, language, faith and family practices are captured at intake on the About Me form and carried into the support plan. Where a participant observes religious practice, dietary requirements or cultural obligations, these are recorded as standing…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: Generic statements like 'we respect all cultures' score nothing. Name the form, name the practice, name who checks it.
3 of 28 — Privacy and dignity
The portal asks: How is each participant's right to privacy and dignity respected and protected?
Privacy in a shared home is a physical question before it is a paperwork question. At Quillbrook Living Pty Ltd every participant has a lockable bedroom, and workers knock and wait for a response before entering. Personal care is delivered behind…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: Auditors physically observe the house. An unlocked filing cabinet or a handover sheet on the kitchen bench undoes the whole outcome.
4 of 28 — Independence and informed choice
The portal asks: How are participants supported to make informed choices, exercise control and maximise their independence?
Our starting position is that a participant does their own tasks with support, not that tasks are done for them. Each support plan records, task by task, what the participant does independently, what they do with prompting, and…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: Dignity of risk is where providers over-protect and fail. Documented risk-taking with the participant's signature scores better than a risk avoided.
5 of 28 — Violence, abuse, neglect, exploitation and discrimination
The portal asks: How do you prevent, identify and respond to violence, abuse, neglect, exploitation and discrimination?
Every worker at Quillbrook Living Pty Ltd completes the NDIS Worker Orientation Module and our own safeguarding training before their first unsupervised shift, and refreshes it annually. Training covers recognising indicators, the duty to report, and how to report without going…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: Co-tenant-to-co-tenant harm is SIL-specific and frequently missed. If your incident register has no resident-to-resident entries across three houses, the auditor will not believe it.
Division 2 — Provider Governance and Operational Management
6 of 28 — Governance and operational management
The portal asks: How is your organisation governed, and how do you ensure it operates within its legal and financial obligations?
Quillbrook Living Pty Ltd is governed by its directors, who meet monthly. Each meeting works through a standing agenda: incidents and their trends, complaints and their resolution, risk register changes, worker screening and training currency, financial position, and continuous improvement items.…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: For a small provider, 'the directors meet monthly' must be evidenced by actual minutes. Three months of real minutes before your audit beats a governance policy of any length.
7 of 28 — Risk management
The portal asks: How do you identify, manage and review risks to participants, workers and the organisation?
Risk is managed at two levels at Quillbrook Living Pty Ltd: organisational and individual.…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: Two failures dominate here: a risk register that has not changed since it was written, and an organisational emergency plan with no individual participant plans behind it. Both are majors.
8 of 28 — Quality management
The portal asks: How do you maintain and continuously improve the quality of supports?
Our Continuous Improvement Register is the spine of our quality system. Every incident, complaint, participant suggestion, worker suggestion, internal audit finding and external audit finding is entered as a CI item with a described change, an owner, a…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: Auditors buy the loop, not the policy. Be able to trace one specific incident → investigation → CI item → policy change → staff briefing. One complete traced example is worth more than a hundred open items.
9 of 28 — Information management
The portal asks: How is participant information collected, stored, shared and destroyed securely?
Participant information at Quillbrook Living Pty Ltd is held in an access-controlled electronic system with individual worker logins, plus a locked cabinet in each house office for the working file that support workers need on shift. Workers see only the participants they support.
What we collect is limited to what we need to deliver supports safely. Consent to collect and to share is obtained in writing at intake, records specifically who may receive what, and is reviewed annually or whenever circumstances change.
All documents are version-controlled through the Document Control Register, which records the document name, version, approval date, next review date and owner. Superseded versions are archived, not deleted, so the audit trail survives.
Records are retained for seven years from the date each record is made, which is the NDIS requirement. Where a state or territory health-records or child-safety rule requires a longer period, we apply whichever period is longer, and the applicable rule for our state is named in the Records Management Procedure. Destruction is by secure shredding or certified electronic deletion and is recorded on the Records Destruction Log.
Participants may ask to see their own record, ask for a copy, and ask us to correct anything that is wrong. We explain this in Easy Read at intake, and a request is actioned within thirty days at no cost. Electronic records are backed up daily to a separate location. Any loss or unauthorised disclosure is logged as an incident and notified to the participant affected.
In your own kit: a Copy button on every answer1,561 of 2,000 characters — fits
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: Missing version control is a finding that is entirely avoidable. Every document you hand an auditor should carry a version number, an approval date and a review date in the footer.
10 of 28 — Feedback and complaints management
The portal asks: How can participants give feedback or make a complaint, and how do you handle them?
Participants can complain to any worker, to the Service Manager directly, in writing, through a family member or advocate, anonymously through the feedback box in each house, or externally to the NDIS Commission. All…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: An empty complaints register is read as a system that is not operating, not as happy participants. If nobody has ever complained across three houses, the auditor concludes participants do not know how, or do not feel safe to.
11 of 28 — Incident management
The portal asks: How do you identify, manage, report and learn from incidents?
Any worker who witnesses or learns of an incident makes the participant safe first, then reports it to the on-call Service Manager immediately and completes an Incident Report before the end of their shift. On-call is staffed twenty-four…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: Logging without follow-through is a major. Every closed incident needs a root cause and an answer to 'what changed'. 'Staff reminded' is not a root cause and auditors say so.
12 of 28 — Human resource management
The portal asks: How do you recruit, screen, train, supervise and support your workers?
Recruitment at Quillbrook Living Pty Ltd includes an application, an interview against the role description, two reference checks with previous employers, and verification of identity and right to work. No worker is engaged in a risk-assessed role before we hold a…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: The February 2026 expiry wave caught many providers. One worker with a lapsed clearance is a major non-conformity, and it is the easiest one to prevent.
13 of 28 — Continuity of supports
The portal asks: How do you ensure participants continue to receive supports without interruption?
SIL supports cannot pause, so continuity is planned rather than improvised. Quillbrook Living Pty Ltd maintains a roster with named backup workers for every shift, and a casual pool trained and inducted into each house so that a replacement is a…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: Small providers routinely have no answer for 'what happens if you personally are unavailable for two weeks'. Write that answer down before the auditor asks it out loud.
14 of 28 — Emergency and disaster management
The portal asks: How do you plan for, and maintain supports through, an emergency or disaster?
A fire, a flood, a power cut in a heatwave or an outbreak does not stop a SIL house needing workers, medication and meals. Quillbrook Living Pty Ltd has an emergency and disaster management plan approved by its directors, and each participant has an individual emergency plan built with them and their support network.…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: A plan nobody has tested is a document, not a plan. The standard asks for plans that are tested, reviewed with participants and their support networks, and trained into every worker.
Division 3 — Provision of Supports
15 of 28 — Access to supports
The portal asks: How do participants find out about, and gain access to, your supports?
Information about Quillbrook Living Pty Ltd — what we provide, where, what it costs, our eligibility and our complaints process — is available in plain language and Easy Read, and is given to every prospective participant before any agreement is signed.…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: Co-tenant consultation before a new placement is a SIL-specific expectation and is often skipped entirely. It is also the cause of most later resident-to-resident conflict.
16 of 28 — Support planning
The portal asks: How is each participant's support planned, documented and reviewed?
Support planning at Quillbrook Living Pty Ltd begins with the participant. We meet them in their home, and where they want it with family or an advocate present, and build a plan that states their goals in their own words, the…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: Support planning is sometimes assumed to apply only to some service types. In SIL it applies to every participant, always, and a missing plan is a finding.
17 of 28 — Service agreements with participants
The portal asks: How do you establish and maintain service agreements with participants?
Every participant at Quillbrook Living Pty Ltd has a written service agreement, developed with them before supports start, in plain language, with an Easy Read summary. It sets out the supports to be delivered, when and by whom, the cost and how it is claimed, cancellation terms, how either party may end the agreement and with what notice, the participant's rights, and how to complain.
The agreement is explained verbally, the participant is given time to consider it and to seek advice, and it is signed by both parties with a copy given to the participant.
Where Quillbrook Living Pty Ltd is also involved in the participant's housing, the tenancy agreement is entirely separate and independent. Ending or changing the service agreement does not affect the participant's right to remain in their home, and this is stated in both documents in identical terms.
Agreements are reviewed annually, and whenever the participant's NDIS plan changes or their support needs change materially.
Participants are told at signing, and reminded annually, that they may change providers at any time and that we will support the transition.
In your own kit: a Copy button on every answer1,133 of 2,000 characters — fits
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: This is the newest and most binary SIL failure. If your service agreement and tenancy agreement are one document, or if one can be ended because the other was, you fail. Split them before you lodge.
18 of 28 — Responsive support provision
The portal asks: How do you ensure supports are delivered as planned and respond to changing needs?
Supports are delivered against the participant's support plan and the house routine. Every shift is recorded in shift notes that state what support was provided, how the participant responded, any change in health or behaviour, and any choice…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: Shift notes that only say 'good shift, no issues' for months are treated as evidence that supports are not being monitored. Auditors read them.
19 of 28 — Transitions to or from a provider
The portal asks: How are participants supported when they start with you, leave you, or move temporarily?
Entry, exit and temporary transitions are all planned and documented at Quillbrook Living Pty Ltd.…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: Temporary transitions are the specific gap auditors probe in SIL. A hospital admission with no handover out and no medication reconciliation on return is a finding.
Division 4 — Support Provision Environment
20 of 28 — Safe environment
The portal asks: How do you ensure the environment in which supports are delivered is safe and fit for purpose?
Each house operated by Quillbrook Living Pty Ltd is inspected on a documented schedule using the House Safety Checklist, which covers smoke alarms, electrical safety, hot water temperature, trip hazards, security, accessibility, kitchen and bathroom safety, and outdoor areas. The checklist…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: Auditors physically walk the house at stage 2. Overdue smoke alarm servicing or an untagged appliance is found in the first ten minutes.
21 of 28 — Participant money and property
The portal asks: How do you protect participants' money and property?
Quillbrook Living Pty Ltd does not hold participant money or act as a financial administrator. Where a participant needs support with money, that support is limited to what is written in their support plan, and the participant retains control.…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: Financial exploitation is a risk auditors probe closely. Separation of duties — the person who spends is not the person who reconciles — is what auditors look for, even in a small provider.
22 of 28 — Management of medication
The portal asks: How is medication stored, administered and recorded safely?
Medication at Quillbrook Living Pty Ltd is supplied in dose administration aids prepared by the participant's pharmacy. Workers do not repackage, alter or crush medication unless the prescriber has authorised it in writing and that authority is filed in the participant…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: Signing the MAR in advance or in a batch at the end of a shift is a practice auditors specifically look for, and staff sometimes admit it in interview.
23 of 28 — Mealtime management
The portal asks: How do you plan, prepare and deliver meals for participants who require mealtime management?
At intake Quillbrook Living Pty Ltd asks about every participant's eating, drinking and swallowing: any difficulty, any texture-modified food or thickened fluids, and any health risk such as diabetes or a food allergy. Anyone who needs mealtime management is assessed by a qualified health practitioner, and…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: The plan in the office is not the plan in the kitchen. Auditors check that the worker cooking tonight's dinner can find the plan, knows the texture it sets, and knows what to do if the participant starts to cough or choke.
24 of 28 — Management of waste
The portal asks: How are waste, including clinical and hazardous waste, managed safely?
General household waste at Quillbrook Living Pty Ltd is managed through the normal council collection with a documented cleaning and waste schedule for each house.…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: A locked chemical cupboard can itself be an environmental restrictive practice for a participant. If it restricts a participant's free access, declare and authorise it.
SIL Supplementary Module (new, from 1 July 2026)
25 of 28 — Supported decision-makingNew 2026
The portal asks: How do you support each participant to make their own decisions about their life and their home?
Our position at Quillbrook Living Pty Ltd is that a participant makes their own decisions, with whatever support they need to do so — not that decisions are made in their best interests by us.
Each participant has a decision-making profile recording the decisions they make independently, those where they want support, who they want that support from, how they best receive information, and how they communicate a decision. It is built with the participant and reviewed six-monthly.
Support for a decision means giving information in the participant's format, presenting real options rather than a single proposal, allowing time, and returning to the conversation. It does not mean recommending and seeking agreement.
Daily choices are recorded in shift notes — meals, clothing, activities, when to get up, who enters their room — which gives us evidence that choice is exercised in practice rather than asserted in a policy.
House decisions that affect everyone — a new co-tenant, shared meals, house rules, visitors — are made at a monthly house meeting with all residents, minuted, with the outcome displayed.
Where a participant has a guardian, we support the participant's own expressed will and preferences and record where a substitute decision was made and why.
In your own kit: a Copy button on every answer1,275 of 2,000 characters — fits
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: This is the flagship outcome of the new module. Auditors will ask a support worker to describe how they supported a specific decision last week. Train for that question.
26 of 28 — SafeguardingNew 2026
The portal asks: How do you keep participants safe and safeguarded in their home and community?
Safety in shared living has risks that do not exist in one-to-one support, and Quillbrook Living Pty Ltd manages them explicitly.…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: Auditors ask a support worker what they would do if two residents started to argue. A training certificate is not the answer. A worker who can describe the steps, and the incident record that shows it happened that way, is.
27 of 28 — Practice governanceNew 2026
The portal asks: How do you ensure workers have the training, skills and evidence-based practice to support participants safely?
Consistency is a safety issue in SIL, not a comfort issue: a worker who knows a participant notices the change that a stranger misses.…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: The standard says workers are trained and assessed as competent. A certificate of course attendance is not a competency assessment, and auditors distinguish the two.
28 of 28 — Agreements about tenancy, housing and support arrangementsNew 2026
The portal asks: How do you keep tenancy and support agreements separate, and support participants' tenancy rights?
A participant's housing at Quillbrook Living Pty Ltd is never contingent on receiving support from us, and never contingent on being satisfied with us.…
This answer says you do these things. Tick the ones that are true today:
Where providers fail this one: Where you provide both the SIL and the tenancy, the standard requires separate agreements. Expect the auditor to read them side by side looking for any linkage. Remove every cross-reference before you lodge.
9▾
Your 7 attachments
In your own kit these arrive as seven Word documents you download, already named and set out the way an auditor reads them — you drag them straight in.
Slot 1 — Organisational chart
Shows who reports to whom, who is a key personnel, and who supervises support workers. We draft this in full from your answers.
Drafted in full from your answers.
Included with your pack — not in the sample
Slot 2 — Position descriptions
One per role you actually use — support worker, house supervisor, and whoever holds the key personnel role. They have to match the supervision your answers describe. We draft these in full.
Drafted in full from your answers.
Included with your pack — not in the sample
Slot 3 — Staff training and induction record
Names the NDIS Worker Orientation Module, your own induction, and the refresh cycle, laid out so an auditor can read currency at a glance. We draft this in full.
Drafted in full from your answers.
Included with your pack — not in the sample
Slot 4 — Worker screening register
Clearance number and expiry for every person in a risk-assessed role. The first five-year clearances began expiring in February 2026, so this is the single most commonly failed item.
Structured shell with your headings and a worked first row — the entries must be yours.
Included with your pack — not in the sample
Slot 5 — Incident register
Arrives with your headings, the reportable categories and timeframes already set out, and one worked row showing the level of detail expected.
Structured shell with your headings and a worked first row — the entries must be yours.
Included with your pack — not in the sample
Slot 6 — Complaints register
Same structure as the incident register. An empty complaints register is normal and is not a finding; a missing one is.
Structured shell with your headings and a worked first row — the entries must be yours.
Included with your pack — not in the sample
Slot 7 — Continuous improvement register
This is where anything you could not tick in the 28 answers goes, as a dated action with an owner. An auditor expects to see open items here — it is evidence the system works.
Structured shell with your headings and a worked first row — the entries must be yours.
Included with your pack — not in the sample
All 7 uploaded
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Two things the 28 answers deliberately don't cover
They depend entirely on who you support. If either applies to you, tell us and we write it into your pack.
Behaviour support plans
If any participant has a behaviour support plan, or uses any regulated restrictive practice, the Commission expects to see how you obtain the plan, how you work with the practitioner, how staff are trained in the specific strategies, how you check they are being followed as written, and the pathway to reducing and eliminating the restrictive practice. One clause in a policy is not enough.
Child safety
If you support anyone under 18, an entire second layer applies — the National Principles for Child Safe Organisations, a child safe policy, and in some states a reportable conduct scheme with its own notification duties. An application that is silent on this while supporting a minor is incomplete.
Why we left them out rather than guessing: writing that you have behaviour support plans when no participant has one is padding, and an auditor reads padding as a template. Writing that you have none when you do is a false statement. So we ask.
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Before you press Submit
Nine checks, two minutes. Nothing can be changed afterwards.
Registration group 0138 is selected — not 0115.
Every key person's name matches their identity documents, and every date of birth is right.
Every suitability question is answered, including the uncomfortable ones. A disclosed problem is usually survivable. An undisclosed one that surfaces later is not.
Every worker screening clearance in your register is current today, and none expires in the next 90 days without a renewal already lodged.
Your insurance certificates are current and don't expire before your likely audit date.
If you have any role in your participants' housing: your tenancy agreement and service agreement are separate documents with no cross-reference.
Every answer box is filled and none is over 2,000 characters.
All 7 attachments uploaded, and each one opens correctly after upload.
You have read the whole application end to end, once, slowly.
What happens if you get something wrong
You cannot edit a submitted application, but you are not finished with the Commission either. If something is unclear or missing they send you a request for information and you answer it — that is normal and happens often. An honest mistake gets corrected. The thing that cannot be corrected is a deliberate false statement, which is why the checklist above matters and why we will not write an answer describing something you do not do.
The moment you submit — do this the same day
The Commission generates your scope of audit. Email three approved quality auditors for quotes immediately. Quotes are free and non-binding. Auditor availability, not your paperwork, is the thing most likely to delay you — an approved auditor left the NDIS market in mid-2026 and the queue is real. There is a link to the auditor list in section 2.
Want this with your own service in it?
Your kit, your houses, your numbers — plus 8 Word documents to download: the 7 attachments and the procedures manual.
Start — A$490, paid at the end- Payment is the last step
- A$490 fixed, nothing added
- Afterpay 4 × A$122.50
- Card never touches this site
- Draft in 2 business days or full refund
- 24-month rewrite guarantee (2 rounds)
2 business days is how fast we write it. 7 days after it lands is how long you get to check every answer against your real service — unlimited rewrites in that week, or a full refund.